Help Us Help You!
Screenshots are a huge help when sending in Support requests.
Most computers already have Snipping Tool installed which is an easy and free way to take screenshots.
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How to Use Snipping Tool
Select “New” from Snipping Tool.
Using your cursor, draw a square around the area on your window you want to screenshot.
Save the screenshot (if you wish), or copy/paste it to an email/word document.
Things to Remember for Taking a GREAT Screenshot
Always screenshot the FULL window!
Take a screenshot for of each step taken to reproduce the issue.
Take a screenshot of the full error message (including the Details).
Use the highlight feature to clearly indicate the area of concern in your screenshot.
Example Screenshots
Example GP/CINCH windows:
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Example of Printed screens:
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Example in SmartList:
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Drilling into a document from another location (include both windows):
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By providing detailed screenshots you will be providing support more information to receive a resolution in a timely matter. |
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If there is a possibility that setup is an issue, please send a screenshot of your setup as well. Examples:
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