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Complete the following steps to correct this error:
Exit
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out of ticket entry and close agris to the Windows Desktop.
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Go to
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your Windows search bar and type in “Device Manager” and select it.
Select MICE & OTHER POINTING DEVICES from the hardware menu.
Find a device called MICROSOFT SERIAL BALL POINT.(If not found go to end of this article)
Right click on this device and choose DISABLE, answer YES to are you sure.
Be sure to disable the device, do not remove device.
Close out and open agris and then ticket entry.
Error will not occur again when disabled is chosen. If removed, Windows will find device again when PC is re-started.
If Serial Mouse is not found:Look for other programs that have access to Com Port(x) and shut down.
Open Agris
Go to One > Setup Info > Connection Summary
Select the scale having the issue
Note what comm port it has selected
Exit out of ticket entry then agris
Go to your Windows search bar and type in “DEVICE MANAGER” and select it.
Select “Ports (COM & LPT)”
Find the comm port it is using
Right click it and select “DISABLE”, answer YES to are you sure
Right click again and select “ENABLE”
Reopen agris and then ticket entry
If error persist please contact support at 1 (800) 366-2474 or my.support@culturatech.com
Verify that Com Port is operational and not damaged.
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