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  • Check if a security application is running on the agent machine and turn it off and test connectivity.

  • Review if your company has installed a security application like Windows Defender that can refuse the communication. If that is the case, please turn it off and try again.

  • If the situation continues now check your company's firewall security devices to ensure the traffic is identified and available.

Step 5 - Is Agent behind a load balancer

  • Is the agent behind a load balancer? If that's the case, Ask the IT to configure a sticky session in the load balancer of the agent and try again.