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What is OTP?

A one-time passcode (OTP) is a new security feature that will help safeguard your MyGrower account. OTPs are time-sensitive single-use codes sent via email or text each time you log into an account.

How to register

To enable this new security feature, please contact a MyGrower administrator to activate it and ensure your account is properly configured with Twilio.

To set up a Twilio account, please provide the MyGrower team with the following:

  1. Business’s Legal Entity Name

  2. Website URL

  3. Business’s Address

Please note that it may take a couple of days to receive approval of your registration.

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How to log in (First-Time Users)

Step 1: Enter Your Email Address on the Login Screen.

After you have verified that your account has been properly set up with Twilio, you may proceed to log in. The user will be asked to enter their email address. Click “Next.”

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This email address for log in will need to match the existing username that they have in MyGrower. See image below:

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Step 2: Select how you would like to receive your OTP

If this is the first time the user will attempt to log in via the one-time password (OTP) approach, they will select between email or phone to receive their code.

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If the user selected Phone Number, the OTP will be sent via text to the number that they have in MyGrower. See image below:

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Step 3: Insert your OTP

Enter the 6-digitcode that you received via text or email.

If users prefer to receive the one-time code via email, they can choose the "Send code to email" option. This will send the code to the email address provided during the initial screen.

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Please Note:

  1. All one-time passcodes are 6 digits long.

  2. The one-time passcode remains valid for only 3 minutes.

  3. Our system will remember your most recent login preference (email or phone number) to receive your one-time passcode.

  4. If you received an expired or invalid passcode message, please select ‘resend passcode' and input the new one-time passcode.

  5. If you enter the incorrect one-time passcode after 10 attempts, you will need to resend the code.

  6. If you press the resend button 10 times, you will need to refresh the MyGrower app or browser.