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by Gordon Craighton
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Situation:
What to do if oneWeigh stops printing and there have been no changes in the PC configuration. Before Agris Support can assist, the system must be able to print a Windows Test page.
Some oneWeigh systems may have:
An office printer for reports
An inside printer for tickets
An outside printer for tickets
Steps to verify the correct printers to test:
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Go to ONE>Ticket Entry – Record the Workstation Name at the top of the screen.
Exit Ticket Entry
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The following screen will pop up and will have the printers that need to be tested.
Now that the printers that oneWeigh uses have been identified, a Windows Test Page can be run. The following instructions are for Windows 10.
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STEP THREE – Print a Windows Test Page in Win 10
In the Search box on the taskbar, type Devices and Printers.
Touch or click Devices and Printers (Control panel).
Touch and hold or right-click your identified printer.
Touch or click Printer Properties.
Be sure to select Printer Properties and not Properties, or you will not see a Print Test Page button.
Under the General tab, Touch or click Print Test Page.
If a Windows test page prints – call Agris Support for further help with oneWeigh tickets.
If a Windows test page does not print, contact your local IT support group and resolve the Windows test print issue.
by Gordon Craighton