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To reverse a payment:

1. From the Toolbar, click ACR for Accounts Receivable.
2. From the Accounts Receivable menu, select Payments/Prepayments, and then select Payments/Prepayments.Image Added
3. Select Reverse Payments/Applications.Image Added
4. In the Payment Date Reverse Payments/Applications box, select 1 for the current processing date defaults. To override this date, type over the current date.
5. Click OK.
6. Reverse One Payment or 2 for Reverse Multiple Payments.Image Added
7. In the Reverse Date box, type the date you want to select payments for, or leave blank to select all payments. Image Added
8. In the Name Id box, click Lookup or type * and press Enter, and then select the name id you want to reverse payments for, or type the name id that you want to reverse payments for, or leave blank for all name ids.
9. In the Reverse Payment Date box, for the current processing date defaults. To override this date, type over the date you want to select payments for, or leave blank to select all paymentscurrent date.
10. In the Check Number box, type the check number you want to select payments for, or leave blank to select all payments.
11. In the Location Code box, click Lookup or type * and press Enter, and then select the location, or type the location code you want to select payments for, or leave blank for all locations.
12. In the Receipt Number box, type the receipt number you want to select payments for, or leave blank to select all payments.
13. In the Bank Code box, type the bank code you want to select payments for, or leave blank to select all payments.
14. In the Location Code box, click Lookup or type * and press Enter, and then select the location, or type the location code you want to select invoices for, or leave blank for all locations.
15. In the Invoice Number box, click Lookup or type * and press Enter, and then select the invoice, or type the location code you want to reverse payments for.
16. Click OK.Image Added
17. Select the payment you want to reverse.Image Added
18. In the Option box, type 1 for Reverse /and Void All Applications Of This Payment Receipt. Reverse and void all applications of the this receipt will mark the receipt with a void record, or type 2 for Reverse All Applications This Payment To Hold. Reverse All Applications of This Invoice to Hold will reverse ALL payments applied to this invoice to hold, or type 3 for Reverse This Application And Apply To Un-Apply All Applications of This Invoice to Hold. Reverse this Application and apply to hold will reverse this application of the prepay against this invoice.Image Added
19. At the Do You Want To Use This Receipt Number Again? prompt, click Yes to reuse the receipt number, or click No to continue without reusing the receipt number.
20. Press Esc until the Toolbar becomes active.
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Learn more about Payments and Prepayments feature: