This template is brought to you by Jira Product Discovery, Atlassian's prioritisation and roadmapping tool. Customise this template with ideas and details that will help you prioritise them.
\uD83D\uDD2E Opportunity
Setting up group emails can be a good way to give the necessary people in the organization more visibility when the agent service goes down. This can be especially helpful when the primary I.T. contact is on vacation or generally out of the office. This group email can be created and sent to Greenstone support to be added to the alert list for agent-down events.
Group email alerts offer several advantages:
Customization: This will allow you to manage who is part of the group email at any given time with employee turnover and new hires. Many email alert systems allow customization based on specific criteria, such as geographical location, department, or role, ensuring that recipients receive relevant alerts tailored to their needs.
Timely Communication: Group email alerts ensure that important information or updates are promptly delivered to all relevant recipients, helping to keep everyone informed in real-time.
Emergency Notifications: In emergency situations or urgent matters, group email alerts can be used to quickly notify a large number of people, enabling swift responses and actions.
Consistency: By sending alerts to a group, you ensure that everyone receives the same message simultaneously, maintaining consistency in communication and reducing the risk of misinformation.
Broad Reach: Group email alerts enable you to reach a wide audience, including team members, stakeholders, or subscribers, ensuring that critical information reaches the intended recipients efficiently.
Automation: Group email alerts can be automated using various tools or software, reducing the need for manual intervention and ensuring that alerts are sent out consistently according to predefined triggers or conditions.
...
...