Greenstone is transitioning from WebEx to ConnectWise for Remote Support.
What does this mean for you? While on a call with a Greenstone Support Representative, they will ask you to share your screen by selecting this link https://greenstonesupport.screenconnect.com/.
They will provide a unique code for you to enter.
What do you need to do now? In most cases, ConnectWise’s ScreenConnect feature is blocked by firewalls. Prior to submitting a case, work with your System Administrator/IT to ensure ScreenConnect is not blocked by your firewall.
Port 443 will need to be open: |
