Ensure relevant information surrounding the deletion of a ticket is able to be relayed in the Audit Log event details and through Alert Router.
Eliminate the need for further research of key Audit Log events by allowing input and transmission of these details from the scale.
In AGRIS go to ONE > Audit Log > Filter and Settings button.
In the Ticket Remark Settings, select the remark you would like to save the Audit Reason to from the dropdown.
Click the Apply Filter and Save Changes button.
Sample Alert Router notification email below.
