Problem

Using esign the contracts are not sending (I see no contracts in the Esign review module)

 Solution

Describe how someone would solve the problem in a short, step-by-step guide:

Verify the contract ship from/to ID has a valid SIG email address.

1. Please make sure that every name i.d that a contract was printed for has a valid email in SIG contact remark field. This a requirement. Without a valid email in this field contracts will not flow in to esign dashboard.

   

2. If there is not a valid email in this field. Please add one.

3. After adding a valid email press SAVE

4. Once the new SIG email has been added please

RE-PRINT all contracts that were failing prior to this name i.d update.

1. Contracts should appear in the Ready to Send bucket after 5 to 10 mins from re-printing.

   1. The contract should show up in Actionlist/Esign ~2min.

Check Agent Connection

1. Confirm the agent is up and running… a quick solution is to restart the agent if in doubt.. .( wait 10 min to confirm)

   1. Restart Agent (unresponsive)

Reset the cache in Actionlist/Esign

1. Log into Actionlist

2. Navigate to configuration

   1. 

3. Select the “Reset Cache” button - this will force a manual reconciliation between AGRIS and Esing.

   1. 

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