ActionList / eSign - My Contracts are not sending

 Problem

Using esign the contracts are not sending (I see no contracts in the Esign review module)

 Solution

Verify the contract ship from/to ID has a valid SIG email address.

1. Please make sure that every name i.d that a contract was printed for has a valid email in SIG contact remark field. This a requirement. Without a valid email in this field contracts will not flow in to esign dashboard.

   Open

   

2. If there is not a valid email in this field. Please add one.

3. After adding a valid email press SAVE

4. Once the new SIG email has been added please

RE-PRINT all contracts that were failing prior to this name i.d update.

1. Contracts should appear in the Ready to Send bucket after 5 to 10 mins from re-printing.

   1. The contract should show up in Actionlist/Esign ~2min.

Check Agent Connection

1. Confirm the agent is up and running… a quick solution is to restart the agent if in doubt.. .( wait 10 min to confirm)

   1. Restart AGRIS Agent Web Services Agent (Agent is unresponsive)

Reset the cache in Actionlist/Esign

1. Log into Actionlist

2. Navigate to configuration

   1. Open

      

       

3. Select the “Reset Cache” button - this will force a manual reconciliation between AGRIS and Esing.

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