How to Apply a Negative Payment to a Positive Payment

How to Handle Corrections from Credit Card Processing services.

Scenario:

The credit cards are processed via manual data entry to a website or through a credit card machine.
If the payment is keyed for the wrong amount, standard practice is to key it again in the opposite dollar amount.
This gives a reversal/correction back to the customer but how does that look in AGRIS Payments?
It comes in as a negative payment.
How do you handle this? Need the negative payment to apply against the positive payment.

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AGRIS does not allow a payment to be applied against a payment OR for a negative payment to be applied against a paid invoice to make it unpaid.

How to Handle:

1. Unapply all payments involved and place on hold
   ACR > Payments/Prepayments > Reverse Payments

2. Enter a manual invoice for 1-cent with GL coding the the System Clearing account.
   ACR > Invoice/Credit Memos > Add new Invoice

3. Apply the NEGATIVE payment to the invoice and save.
   ACR > Payments/Prepayments > Apply payments from hold
   Using the screenshot example above, the result is that the 1-cent invoice will now have $11.01 dollars due on the invoice.
   1-cent PLUS the negative payment amount.
   
   

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4. Edit the manual invoice to change it back to zero-dollars
   ACR > Invoice/Credit Memo > Edit invoices.
   Be sure to say YES when prompted to Validate Payments. This will remove the paid status that auto occurs when you make an invoice zero dollars.
   If you skip this step, go back to edit invoices and complete the step. MUST BE VALIDATED.
   
   

   
   Edit the GL Coding to zero dollars to.
   Result is a zero dollar invoice that has $11.00 in the Amount Due.
   
   

5. Apply the positive payments to the zero-dollar invoice that has the Amount Due on it.
   ACR > Payments/Prepayments > Apply Payments.

6. Now you have a zero dollar invoice that is “bridging” the positive/negative receipts together.
   Payments are now all applied and invoices of zero amount has not changed you AR Balances.