Error Message: Basic #63 or Basic #9 Applying AGRIS License File (Bad record number)

Error
ERROR OCCURRED IN PROGRAM SysSupport
ERROR NUMBER: BASIC #63 (SysSupport:bSysLicMisc:UpdateLicenseFile)
ERROR MESSAGE: Bad record number
INFORMATION: No additional information available for this error
RECOMMENDATION: Call AGRIS Customer Support, 800/366-2474

Subsequent attempts to launch AGRIS result in Basic 9 Subscript Out of Range error.

1. Delete \AGRIS\Datasets\System.AGR (file will be recreated when the license is re-applied)

2. Delete \AGRIS\Datasets\Packages.AGR (file will be recreated when the license is re-applied)

3. If AGRIS is V9.4.2 or higher, make sure the following folders do not exist on any machine on the network.  Delete the folders if necessary.

-----3a. \AGRIS\Packages\CPR
-----3b. \AGRIS\Packages\FMB

1. Re-apply the AGRIS licenses

2. Re-apply the extended options

Comments

• Sometimes a database server will encounter a basic 9 error trying to launch AGRIS, even though client machines continue to access AGRIS normally. In these cases, it is usually determined that the operating system on the server has been compromised at some level. There may be signs of hacking of virus-related activity present on the system. At this time, the only known solution is a reload of the server operating system.