How do I complete branding updates for eSign?

This document will walk you through the required steps to update, modify, or change the branding on any eSign emails that are sent to third party signers.

Attached below are three HTML templates that will be used by default when sending, reminding, or completing an electronic contract email. We ask that you update these three templates with your desired wording and branding.

Email.Activate

This template — also known as the invitation email — invites recipients to review or sign a package.

If a package is configured to use in-order signing, only the first signer will receive an invitation when the package is initially sent. The second and following signers will receive an invitation email when the previous signer has completed their part of the process.

*Current subject line : $PACKAGE_OWNER_NAME; has added you as a $RECIPIENT_ROLE; to"$PACKAGE_NAME;"

Variables

Variable	Definition

Variable	Definition
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$EXPIRY_DATE;	Expiry date specified for the transaction
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL;	URL of the package (in OneSpan Sign)
$PACKAGE_MESSAGE;	Package message, if one is specified
$PACKAGE_NAME;	Package’s name
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$RECIPIENT_ROLE;	Recipient's role (either signer or reviewer, displayed in the language of the email)
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

Email.Complete

This template sends an email to all signers once all signers have completed the signing process.

Current subject line : Signing completed - the documents from "$PACKAGE_NAME;" are available for download.

Variables

Variable	Definition

Variable	Definition
$COMPLETION_DATE;	Date on which the transaction was completed
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL;	URL of the package (in OneSpan Sign)
$PACKAGE_MESSAGE;	Package message, if one is specified
$PACKAGE_NAME;	Package's name
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$RECIPIENT_ROLE;	Recipient's role (either signer or reviewer, displayed in the language of the email)
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

Email.Reminder

This template sends an email to remind a signer that they have documents ready to be signed. Reminder emails are sent only if the transaction’s owner configures them to be sent. The owner specifies: (1) when the first reminder will be sent; (2) the number of days between successive reminders; (3) the total number of reminders to be sent.

Current subject line : REMINDER: $PACKAGE_OWNER_NAME; has added you as a $RECIPIENT_ROLE; to "$PACKAGE_NAME;".

Variables

Variable	Definition

Variable	Definition

Variable	Definition

Variable	Definition
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$EXPIRY_DATE;	Expiry date specified for the transaction
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL;	URL of the package (in OneSpan Sign)
$PACKAGE_MESSAGE;	Package message, if one is specified
$PACKAGE_NAME;	Package’s name
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$RECIPIENT_ROLE;	Recipient's role (either signer or reviewer, displayed in the language of the email)
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

After completing all three HTML templates Please send an email with the templates attached to mysupport@culturatech.com. If you would like to modify any subject lines, please provide your desired changes in the same email as you shared the HTML templates. If you have any questions, you can also review this link : https://community.onespan.com/documentation/onespan-sign/guides/sender-guides/user/list-email-templates#email.re4 .