Joining a ScreenConnect Session

The purpose of this article is to demonstrate how to join a ScreenConnect Session.

For support or meeting sessions, end users now must download a Zip file and extract the contents before connecting to the session.

1. Browse to https://greenstonesupport.screenconnect.com
   
   

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2. Enter the code provided by the person starting the session with you and if the code entered is a valid code the gray arrow icon will turn green. Press Enter or click the green arrow icon.
   
   

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3. Your screen will change, and you should see that a file has downloaded
   
   

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4. In your Downloads folder, double-click on ScreenConnect.WindowsClient.zip

5. Then double-click the extracted ScreenConnect.Client.exe to install the program and automatically establish the connection to the session

This reveals the contents of the Zip file.

Extract all files by double-clicking on the ScreenConnect.Client.exe file. When prompted by Windows, click Extract all.

In most cases, users can click through this prompt by just clicking Extract.

Windows opens a new explorer window in the location where the files were extracted. Double-click on ScreenConnect.Client.exe to connect to your session.