Contacting Greenstone Customer Support

How to Contact Greenstone Support

800-366-2474

mysupport@culturatech.com

Greenstone Customer Support Hours

Normal Hours of Operation

Monday – Friday | 7 am – 5 pm CST

Greenstone Holidays - Office is Closed

New Year’s Day

Martin Luther King Jr. Day

President’s Day

Memorial Day

Independence Day

Labor Day

Veteran’s Day

Thanksgiving Day & Day After Thanksgiving

Christmas Day & Day After Christmas

📋 Checklist for Contacting Support

To ensure a smooth and efficient experience when reaching out to the Greenstone Support Team, we recommend preparing key information ahead of time. This helps us quickly understand your issue and route your case to the right team for resolution.

Whether you're calling our support line or submitting a case online, having the following details ready will help us triage your inquiry faster and more accurately.

🛠️ What to Prepare Before You Contact Support

Here’s a checklist of the most helpful information to gather:

Issue Start Time: When did the problem begin?
Software Version: What version are you currently using?
User Impact: How many users are affected?
Steps to Reproduce: What exact steps led to the issue? (Screenshots are helpful!)
History: Has this issue occurred before? If so, when and what was done?
Self-Troubleshooting: What steps have you already taken to resolve it?
Business Impact: How is this affecting your operations? (e.g., “System Down”)

Having this information ready at the start of your call or case submission allows our team to begin investigating immediately and ensures your case is routed to the appropriate technical analyst.

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