How to Get Support When Greenstone Customer Support Is on Limited Availability

Greenstone Customer Support may occasionally operate with Limited Availability during events such as our bi-annual Customer Conference or company‑wide meetings. During these times, response times may be slower, but you can still create and submit support requests.

Follow the steps below to ensure your issue is routed and reviewed as efficiently as possible.

Send an email to mysupport@culturatech.com with all relevant details about the issue you are experiencing.

Including complete detailed information about the issue or your request helps our team understand the problem and begin triaging even during reduced staffing.

Begin your email with a brief explanation of how the issue affects your business or daily operations.

This allows our team to identify urgent or high‑impact situations more quickly.

For details on the information needed to create a thorough support case, click here.

While our team is on limited availability, you may be able to find answers or troubleshooting guidance through our customer documentation site.

We recommend checking available resources first, especially for:

• How‑to instructions

• Configuration details

• Troubleshooting steps

• Feature explanations

Even while Support is on limited availability, our team will continue to monitor and review new incoming cases. A representative will respond as soon as they are able.

 

Greenstone Customer Documentation Home