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1. From the Toolbar, click Inventory.
2. From the Inventory menu, select Delivery Tickets.
3. From the Delivery Tickets menu, select Reverse Delivery Tickets.
4. In the Location Code box, click Lookup or type * and press Enter to change if necessary.
5. In the Bill To Name Id box, click Lookup or type * and press Enter, and then select the customer that received the shipment, or type the customer that received the shipment.
6. In the Ticket Number box, type the ticket number you want to reverse.
7. In the Reverse Date box, the current processing date displays, if this is not correct, type a new date.
8. Click OK.
9. In the Ticket Number and Line Number windows add information to define your search or leave blank, Click Lookup or type * and press Enter, and then select the appropriate information or type the appropriate information.
10. Click Next until you find the purchase order you want to reverse.Image Added
11. Click Select when the correct purchase order displays.Image Added
12. At the Do You Want To Reverse This Transaction? prompt, click Yes.
13. Press Esc until the Toolbar becomes active.

Learn more about Delivery Tickets feature:Learn more about Delivery Tickets feature: