Harvest is coming up or has started for some of you and that means , meaning printers are being utilized more frequently. Here are somethings some things to check if you are having issues print printing tickets out of OneWeighoneWeigh:
Does the printer have power?
Sounds obvious, but storms, animals or , etc. can cause issues with power getting to the printer.
2. Are you able to print a windows test page?
If you are unable to cannot print a windows test page out of the printer, then there is a communication issue between the PC and the printer.
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OneWeigh oneWeigh will not be able to print a ticket if a windows test page can’t be printed. This is a job for your companies company's IT team to re-establish communication and get a windows test page to print. |
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Windows updates have been known to change a printers printer's driver. Double check and make sure the driver is still the same or is available.
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If you have confirmed these three troubleshooting steps and they did not resolve your printer issue, please contact Greenstone Support for further assistance.
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