Ticket Printer Troubleshooting [Quick Tip]

Owned by Christine Sink (Unlicensed)
Last updated: Feb 02, 2023
1 min read

Harvest is coming up or has started for some of you, meaning printers are being utilized more frequently. Here are some things to check if you are having issues printing tickets out of oneWeigh:

 

  1. Does the printer have power?

  • Sounds obvious, but storms, animals, etc. can cause issues with power getting to the printer.

 

2. Are you able to print a windows test page?

  • If you cannot print a windows test page out of the printer, then there is a communication issue between the PC and the printer.

oneWeigh will not be able to print a ticket if a windows test page can’t be printed. This is a job for your company's IT team to re-establish communication and get a windows test page to print.

 

3. Did the printer driver change?

  • Windows updates have been known to change a printer's driver. Double check and make sure the driver is still the same or is available.

 

If you have confirmed these three troubleshooting steps and they did not resolve your printer issue, please contact Greenstone Support for further assistance.

Have a safe harvest.

-Greenstone