...
Make sure the report is setup properly in customer environment:
Go to GRN, Reports, Advanced reports:
Is the report setup correctly?
Does the directory path exist for the MyGrower Reports folder?
Is the folder on the server?
Is the AGRIS version 20.3 SU3 or greater?
- Update AGRIS to the current released version
Can you open the report created for MyGrower inside AGRIS?
If No, then something is incorrect in how the report was created in AGRIS. Go back and check steps..
Are you getting the following error?
- If yes, the AGRIS ini file isn't properly set. Please contact Support if assistance is needed.
If all the above have been verified and check out, there could be an issue with permissions within Component Services
- Under Control Panel→Administrative Tools->Component Services->Computers→My Computer→COM+ Applications, right click on AGRIS_ABS, then click the Identity Tab. Make sure This User is selected
- *The MYG User in Agris MUST have appropriate Rights to the machine. We suggest adding the user to the ADMINISTRATORS group.
- *After making changes, right click on AGRIS_ABS and choose Shutdown which will essentially restart AGRIS_ABS.