Harvest is coming up or has started for some of you, meaning printers are being utilized more frequently. Here are some things to check if you are having issues printing tickets out of OneWeighoneWeigh:
Does the printer have power?
Sounds obvious, but storms, animals, etc. can cause issues with power getting to the printer.
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If you cannot print a windows test page out of the printer, then there is a communication issue between the PC and the printer.
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OneWeigh oneWeigh will not be able to print a ticket if a windows test page can’t be printed. This is a job for your companies company's IT team to re-establish communication and get a windows test page to print. |
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If you have confirmed these three troubleshooting steps and they did not resolve your printer issue, please contact Greenstone Support for further assistance.
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