We see this error in support a lot for Windows 10 computers. If net framework 3.5 is not installed, installing will fix the problem. If it is installed, it may just need turned on.
Go to the search bar in the left-hand corner and type windows features. A menu will pop up and select Turn Windows Features on and off
Then a list will come up with check boxes, make sure that .net framework 3.5 is checked with a black box.
You may need to restart your computer to make the change work.
