Spinning circle keeps spinning or blank screen appears

How to reset (when spinning circle keeps spinning or a blank screen appears):

Why does this happen?

• This may happen if you have not used the app for several days / weeks.
• This may happen if the application has been updated since you last logged in.

What to do on the mobile app?

• Delete the app and re-install. (Note: Deleting the app from your phone will not result in any data loss)

What to do on the desktop website? 

• If you get the spinning circle on the AGRIS Sales website, try clearing your browser history and cache.
• Reload the AGRIS Sales website after clearing your history.
• See the instructions below.

When you go to the website / page and a spinning circle that keeps spinning or a blank screen appears on a web page, here is information to help you clear browsing / recent history:

Why does this happen?

• This may happen if you have not used the website / page for several days / weeks.
• This may happen if the website / page has been updated since you last logged in.

What to do on the website / page? 

• If you get the spinning circle on the website / page, try clearing your browsing / recent history and cache.
• Close the browser and then reload the website / page after clearing your history.

Guide to clear browsing history:

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If nothing seems to work, reach out to your IT department:

- Have your IT department restart the agent service. Here is a brief instruction for restarting the agent:

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