Reversing a Payment

Overview

Use this job aid to reverse a payment application. This job aid reverses and/or voids applied payments, unapplied payments, applied prepayments, unapplied prepayments, and applied credit memos. This job aid should be restricted to select individual users to prevent unauthorized reverse/void of payments and other applications.

To reverse a payment:

1. From the Toolbar, click Accounts Receivable.
2. From the Accounts Receivable menu, select Payments/Prepayments, and then select Payments/Prepayments.
3. Select Reverse Payments/Applications.
4. In the Payment Date box, for the current processing date defaults. To override this date, type over the current date.
5. Click OK.
6. In the Name Id box, click Lookup or type * and press Enter, and then select the name id you want to reverse payments for, or type the name id that you want to reverse payments for, or leave blank for all name ids.
7. In the Reverse Date box, type the date you want to select payments for, or leave blank to select all payments.
8. In the Check Number box, type the check number you want to select payments for, or leave blank to select all payments.
9. In the Location Code box, click Lookup or type * and press Enter, and then select the location, or type the location code you want to select payments for, or leave blank for all locations.
10. In the Receipt Number box, type the receipt number you want to select payments for, or leave blank to select all payments.
11. In the Bank Code box, type the bank code you want to select payments for, or leave blank to select all payments.
12. In the Location Code box, click Lookup or type * and press Enter, and then select the location, or type the location code you want to select invoices for, or leave blank for all locations.
13. In the Invoice Number box, click Lookup or type * and press Enter, and then select the invoice, or type the location code you want to reverse payments for.
14. Click OK.
15. Select the payment you want to reverse.
16. In the Option box, type 1 for Reverse/Void All Applications Of This Receipt. Reverse and void all applications of the this receipt will mark the receipt with a void record, or type 2 for Reverse All Applications This Payment To Hold. Reverse All Applications of This Invoice to Hold will reverse ALL payments applied to this invoice to hold, or type 3 for Reverse This Application And Apply To Hold. Reverse this Application and apply to hold will reverse this application of the prepay against this invoice.
17. At the Do You Want To Use This Receipt Number Again? prompt, click Yes to reuse the receipt number, or click No to continue without reusing the receipt number.

Learn more about Payments and Prepayments feature: