CINCH Customer Documentation
Popdock and Multi-Factor Authentication (MFA)
Multi-Factor Authentication is a method that requires a user to provide multiple methods to verify their identity to gain access to data. This is becoming a requirement for many companies and will continue to be moving forward.
Popdock implements MFA by having the user choose a time-based one-time password (TOTP) authentication app to provide an additional means of verification. The app is installed on the user’s smart phone and will generate a 6 digit code. That code must be entered with the username and password to log in.
Popdock offers multiple TOTP apps such as:
· Microsoft Authenticator
· Google Authenticator
· Salesforce Authenticator
· LastPass
· Authy
Also, you can choose which users must use MFA:
· All users
· Administrators only
· Selected users
· Selected teams
· Selected roles
This way you can control who is required to utilize the MFA or which users are allowed to bypass this.
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