Audit Log - Add ticket remark for "Audit Reason" to display in log contents (AGS-14924)

Benefit

• Ensure relevant information surrounding the deletion of a ticket is able to be relayed in the Audit Log event details and through Alert Router.

• Eliminate the need for further research of key Audit Log events by allowing input and transmission of these details from the scale.

Setup

In AGRIS go to ONE > Audit Log > Filter and Settings button.

Open

In the Ticket Remark Settings, select the remark you would like to save the Audit Reason to from the dropdown.

Click the Apply Filter and Save Changes button.

Sample Alert Router notification email below.

Open