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- From the Toolbar, click Inventory.
- From the Inventory menu, select Delivery Tickets.
- From the Delivery Tickets menu, select Reverse Delivery Tickets.
- In the Location Code box, click Lookup or type * and press Enter to change if necessary.
- In the Bill To Name Id box, click Lookup or type * and press Enter, and then select the customer that received the shipment, or type the customer that received the shipment.
- In the Ticket Number box, type the ticket number you want to reverse.
- In the Reverse Date box, the current processing date displays, if this is not correct, type a new date.
- Click OK.
- In the Ticket Number and Line Number windows add information to define your search or leave blank, Click Lookup or type * and press Enter, and then select the appropriate information or type the appropriate information.
- Click Next until you find the purchase order you want to reverse.
- At the Do You Want To Reverse This Transaction? prompt, click Yes.
- Press Esc until the Toolbar becomes active.
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