\uD83E\uDD14 Problem
Using esign the contracts are not sending (I see no contracts in the Esign review module)
\uD83C\uDF31 Solution
Verify the contract ship from/to ID has a valid SIG email address.
Please make sure that every name i.d that a contract was printed for has a valid email in SIG contact remark field. This a requirement. Without a valid email in this field contracts will not flow in to esign dashboard.
If there is not a valid email in this field. Please add one.
After adding a valid email press SAVE
Once the new SIG email has been added please
RE-PRINT all contracts that were failing prior to this name i.d update.
Contracts should appear in the Ready to Send bucket after 5 to 10 mins from re-printing.
The contract should show up in Actionlist/Esign ~2min.
Check Agent Connection
Confirm the agent is up and running… a quick solution is to restart the agent if in doubt.. .( wait 10 min to confirm)
Reset the cache in Actionlist/Esign
Log into Actionlist
Navigate to configuration
Select the “Reset Cache” button - this will force a manual reconciliation between AGRIS and Esing.
Still having problem… Please reach out to the Greenstone Support team for further assistance.
