How to resend a contract with an invalid customer email address?

Sometimes you will find that the email address entered in AGRIS under the “Contact type = SIG” is incorrectly entered. This will create a failure when Esign sends the email to the customer but the system responds back that the email address is invalid (possibly entered wrong in AGRIS).

An example email you will get might look like this.

Open

Instructions

1. Correct the customer email address in the AGRIS Name Address system

   1. AGRIS>Name Address>Edit Name ID>Select the correct customer.. Then change the SIG contact type, then save and exit.

2. Reprint the contract in the commodity management system.

3. In Actionlist - Navigate to pending contracts and use the pencil to resend the contract.

   1. Open

      

      Select the “pencil” to resend

       

4. Wait for approx 2-4 min for the updated contract to be updated in Actionlist from AGRIS.

5. Resend the contract again from “Ready to send”

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