AGRIS Customer Documentation

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Problem

June 2020 Cumulative Updates for Windows 10 KB4560960 & KB4557957 causing major issues. Microsoft is aware of the issue and is investigating a fix, but for many Windows 10 users it is severely impacting their ability to print. For AGRIS users, it causes the AGRIS instance to hang when printing graphic reports or forms, and the print job sent to the Printer shows a status of Spooling.

Solution

For users encountering this problem when running AGRIS as a Client or Standalone from Windows 10, it is recommended you check for these updates and if present uninstall them and block them from reinstalling.

Please contact your technical provider for assistance.

More information available from the Internet:
https://www.windowslatest.com/2020/06/12/windows-10-kb4557957-kb4560960-issues/

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