Why is AGRIS data not appearing in Insight?

1.

Double click on the Insight Data Integration Icon in order to load the data engine.

2.

Determine which entity is not running, as evidenced with a “Processing Message” like “The data engine is stopped.”

3.

Start the Date Engine and run against the entity that is not running, such as Accounts, Invoices, Purchase Contracts, etc.

• To do so click on any Entity and Start the engine.

• If none of the entities are processing, click the “Start All Engines” button.

Date engine started processing:

Process complete:

1.

With Windows Explorer, navigate to the Insight > Data Integration Engine > Logs folder on the server to see the log files.

Logs files generate in the “Logs” folder with a date timestamp. Sort on the “Date Modified” column so that the most recent file is on top.

Open the most recent Trace format under Logs folder: Trace_YYYMMDD.

Example: Trace_20200828 [Trace generated on 28th Aug 2020]

This shows what is successfully processing or unsuccessfully processing. Look for the latest activities in the log file.

4.

Open the most recent Error format under Logs folder: Error_YYYMMDD.

Example: Error_20200828 [Errors generated on 28th Aug 2020]

This log shows the actual error in processing.

5.

Open the most recent Progress format under Logs folder: Progress_YYYMMDD.

Example: Progress_20200828 [Progress report generated on 28th Aug 2020]

This log shows the progress of what is processed.

6.

If after viewing these logs it is not evident to you what the issue is, please email ALL 3 of the latest log files (i.e., Error_ and Progress_ and Trace_) to MySupport@culturatech.com.

7.

Also please email the following “…Config.xml” files to MySupport@culturatech.com.

• Latest 2 “…Config.xml” files (i.e., most recent Date Modified) found in the in the Insight > Data Integration Engine folder

• Latest “…Config.xml” file (i.e., most recent Date Modified) found in the in the Insight > Data Integration Engine > Archive folder