Creating and Maintaining Widgets

Widgets may be created or modified for any user defined report. Select GRN>Report Manager>Ticket Reports or the desired report type, including advanced. Then select report writer features.

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Create a new report if desired. Highlight the desired report. If there is an asterisk in the File Name column then there is already a widget associated with this report. Click on the Edit Widget button. If no widget is associated with the report, a default widget will be generated for this report. 

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Clicking the Edit Widget button will launch the Active Reports editor for the associated widget where you can customize the widget.

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Edit the widget and click the “Edit Script” tab to view/adjust the refresh rate.

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