How to Reverse Credit Memo Application

How to reverse credit memo application in Accounts Receivable

1. Credit memo application must be reversed before the credit memo can be reversed

   1. Go to ACR > Account Balance Inquiry > Enter the Name ID > choose the location or the ALL line > 4. Payments

   2. The credit memo and its application will display. Note the control receipt number

   3. Open

      

       

2. Reverse the credit memo application

   1. Go to ACR > Payments / Prepayments > Payments / Prepayments > 7. Reverse Payments / Applications

      1. Key in the name ID, control receipt number noted from step 1 and the location of the receipt

         1. Open

            

             

   2. Select the receipt number

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   3. Choose 1. Reverse and Void this Payment Receipt

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3. The credit memo is now unapplied and can be voided or edited as needed